*Return and Refund Policy for Homadorn*
At Homadorn, we strive to provide you with the best possible shopping experience for all your décor needs. We understand that sometimes a product may not meet your expectations or arrive in perfect condition. Our Return and Refund Policy is designed to ensure your satisfaction and ease any concerns you may have regarding returns and refunds. Please take a moment to review the following guidelines:
*1. Returns*
If you are not entirely satisfied with your purchase, we offer a hassle-free return process. You may initiate a return within 30 days of receiving your order. To be eligible for a return, the item must be:
- Unused and in the same condition as when you received it.
- In its original packaging with all tags and labels attached.
- Free from any signs of damage, wear, or alterations.
*2. How to Initiate a Return*
To initiate a return, please follow these steps:
a. Contact our Customer Support Team: Reach out to our dedicated Customer Support Team via [email/phone number] within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
b. Return Authorization: Our Customer Support Team will guide you through the return process and provide you with a Return Authorization (RA) number. Please include this RA number on the outside of the package you're returning.
c. Pack the Item: Securely package the item in its original packaging along with all accompanying accessories, labels, and tags. Include a copy of the packing slip or invoice.
d. Ship the Item: Ship the package to the address provided by our Customer Support Team. Please note that the cost of return shipping will be your responsibility.
*3. Refunds*
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed via the original payment method within 2 or 3 business days.
Please note the following:
- Original shipping charges (if applicable) are non-refundable.
- Any return shipping costs are the responsibility of the customer.
- Refunds are subject to inspection and the item's condition upon return.
*4. Damaged or Defective Items*
If you receive a damaged or defective item, please contact our Customer Support Team immediately. We will guide you through the necessary steps to resolve the issue, which may include replacement, repair, or a refund.
*5. Exchanges*
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
*6. Non-Returnable Items*
Certain items are not eligible for return due to hygiene reasons or customization. These items include [list of non-returnable items].
*7. Contact Us*
If you have any questions or concerns about our Return and Refund Policy, please contact our Customer Support Team via [email/phone number]. We are here to assist you and ensure your satisfaction with your shopping experience at Homadorn.
Please note that our Return and Refund Policy may be subject to change. We recommend checking our website for the most up-to-date information.
Last updated: [08/08/2023]
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Please ensure that you tailor the above policy to match the specifics of your website and business practices. Additionally, it's advisable to consult with legal professionals to ensure your policy complies with relevant laws and regulations in your jurisdiction. return policy me kitne din ka offer karoge aap ?