Return & Refund Policy for Homadorn

Introduction

At Homadorn, we always strive to provide you with the best shopping experience for your home décor needs. However, we understand that sometimes a product may not meet your expectations or may arrive in damaged condition. Therefore, our Return and Refund Policy is designed to ensure a smooth and hassle-free process for you.

1. Return Policy (30 Days)

  • You may request a return within 30 days of receiving your order.
  • In addition, the product must meet the following conditions:
    • It must be unused
    • It must be in original packaging
    • All tags and labels must be attached
    • It must not be damaged or altered

Moreover, returns that do not meet these conditions may be rejected.

2. How to Initiate a Return

To start a return process, please follow these steps:

  • First, contact our Customer Support Team via email or phone.
  • Then, share your order number, product details, and reason for return.
  • After that, our team will provide a Return Authorization (RA) number.
  • Next, write the RA number clearly on the package.
  • Finally, send the product back to the provided address.

Please note: Return shipping charges will be paid by the customer unless the product is damaged or incorrect.

3. Refund Process

  • Once we receive the returned product, we inspect it carefully.
  • If approved, we process the refund immediately.
  • Furthermore, refunds are issued to the original payment method.
  • Refunds are generally processed within 2–7 business days.
  • However, bank processing time may vary.

4. Damaged or Defective Items

  • If you receive a damaged or defective product, contact us immediately.
  • In such cases, we may offer:
    • Replacement
    • Repair
    • Refund

As a result, we ensure quick resolution for such issues.

5. Exchanges

  • Currently, we do not offer direct exchanges.
  • Instead, you may return the item and place a new order.
  • Therefore, this ensures faster processing and better inventory control.

6. Non-Returnable Items

  • Some items cannot be returned, such as:
    • Customized products
    • Used items
    • Clearance or sale items (if mentioned)

Moreover, hygiene-sensitive products may also be non-returnable.

7. Shipping Charges

  • Return shipping charges are usually paid by the customer.
  • However, if the mistake is from our side, we will bear the cost.

8. Contact Us

If you have any questions, please contact:

  • info.homadorn@gmail.com